Type in your ElectraISD email
Define Urgency
This is to better the I.T. department in categorizing issues in hopes of better time management and prioritizing time sensitize projects before lesser needed request.

I need within the hour
I need within 2 days
I will need by the following Monday morning
I will need sometime before the six weeks is over
I will need for next School Semester
I will need by the first day of school next year
Please put in your five-year project planning.
Classroom or Office Stated Problems
CLASS ROOM PC

Need projector-Cart setup a up coming event
Email wont send/Receive
WiFi is not working in my classroom
My Gradebook login is not working
Gradebook is not showing up correctly
I am having a Skyward issue
Truetime: I need my time adjusted
Cant Login on class PC
My Office Scanner is not working
I need some content added\updated on the school website
My desktop icons are missing
Windows 10 keeps trying to install update
My favorites are missing
Internet is down on you PC
Printer is asking for admin password
Printer is printing gibberish
Internet apears down for the campus
Printer needs ink
Paper JAM
Need software loaded
Printing from internet not working
Cant open Internet Adobe(PDF) files
cant save Documents
Monitor Wont Turn on
NEW error Box
Computer Virus
Java or Adobe keeps needing password for updates
No power to Computer
Mouse or Keyboard stop working
AR is not working on Student AR Computer
Printer needs installed
Projector not working
ELMO / Smartboard not working
Class Laptop or Ipad not working
Phone is asking for password
Other


Contact: scott.fillmore@electraisd.net if you need to elaborate on the problems. Also, if it has been over two weeks and you have not got a response email again.

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Campus
If you work at Multiple campuses,
put the campus that has the issue(s)
Student(s) name(s) if needed
Type in example: Sally Harris,Bob Dons,...and list them. Or type 8th grade..ect or type All students
LAB - Stated Problem
STUDENT ACCOUNT or LAB PC

Cant Login anywhere
Internet is down
Dual Credit Tanberg will not connect to the professor
Student login time easily takes over 5 minutes
LAB Color Printer is printing gibberish
Printer is asking for admin password
Printer needs ink
Paper JAM
Network Printer is not printing at all
Need software loaded in lab
Printing from internet not working
Cant open Internet Adobe(PDF) files
School inappropriate website comes up: needs BLOCKED
Certain program not working in lab example:Orchard
Pc slower that ussual
All student cant print
Student email login fails
Files seem to save but on next login their gone
Shared location not acting right for some
Shared Drive not working for all
No one can save fies
Some cant save files
PCs are getting Windows 10 update POPUPS constantly
LAB Black laser prints gibberish
ONE PC in lab messed up
Some BUT NOT ALL PCs acting up
New Student needs account
Student needs password reset
WiFi is not working in the LAB
AR asking for admin password for plugin update
Student LOCKED OUT
Surveillance equipment acting up
Other
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